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What is a Technical Account Manager?

PLUS: The Most Important Skill for any Cloud Role

In Today’s Cloudbites:

👩‍💻 What is a Technical Account Manager?

💭 How Do I Know if this Role is Right For Me?

💡 PLUS: The Most Important Skill for any Cloud Role

Read time: 4 minutes

Hi friends, welcome back to Cloudbites. Today, I’ll be sharing about another popular role in the Cloud industry - the Technical Account Manager. I’ll also be revealing the most important soft skill to set you apart when applying for cloud jobs.

👩‍💻 What is a Technical Account Manager?

As more companies begin to adopt cloud technology, there is increasing demand for Technical Account Managers.

This role can be found in most cloud computing providers including AWS, Azure and Google Cloud. They offer strategic support and represent the cloud provider’s clients.

This could be a great role to consider when starting your cloud journey.

  • What Does a Technical Account Manager actually do?

    A Technical Account Manager (TAM) focuses on providing tailored advice to large enterprise customers, through each phase of the cloud adoption life cycle.

    They act as a strategic expert on the full line of cloud services.

  • What are their roles and responsibilities?

    A TAM’s main responsibility is to meet with Enterprise customers, in order to understand their issues and help them along their cloud adoption journey.

    These meetings may involve: making recommendations on new service offerings, presenting periodic reviews, or pitching strategies to optimize operations.

    In the case of customer incidents, the TAM is also the first point of contact. They are responsible for communicating with other employees to resolve issues as quickly as possible.

💭 How Do I Know if this Role is Right For Me?

If you’re wondering whether this role could be right for you, here are some things to consider:

  1. Do you like working in a fast-paced environment? If so, this role is great for you. This job is well-suited for someone who is resilient, enjoys thinking on their feet, and coming up with efficient solutions.

  2. Do you like working with different teams? Then this role will align with your interests. As a TAM, you will often need to consult with individuals from different teams or with specific domain specialities such as networking, databases or security.

  3. Do you enjoy technical challenges? If yes, this role may be the perfect fit. It will be important to dedicate time to learning how different cloud services work.

💡 [PLUS] The Most Important Cloud Skill for any Cloud Role

One of the most important skill sets that set job-seekers apart, is the ability to communicate effectively.

This is crucial in everything - from understanding customer’s issues, to collaborating on solutions with other teams, and pitching new services to clients.

Here are some ways to improve your communication skills for this role:

  1. Enroll in a public speaking course: Gain experience speaking in front of people and, develop strategies to communicate more effectively.

  2. Sign up for Toastmasters: Receive immediate presentation feedback through online or in-person small group sessions.

  3. Join a Cloud Meetup Group: Improve your ability to effectively communicate technical ideas by participating in specialized interest groups.

  4. Work with a mentor: Create mock presentations and get tailored advice from an industry mentor.

  5. Shadow people: Sit in on client meetings to understand what type of questions to ask, and how to actively listen & take better notes.

That's all for now. Thanks for reading! 😊

P.S. How was today's email? Reply directly with your feedback, or DM me on Twitter @techwithlucy